There’s no such thing as a one-size-fits-all approach to customer engagement. That’s why we believe in the power of our reward partners, people, tech and data to create personalised, world-class loyalty schemes that you, your employees and your customers deserve.
Find a way to simultaneously improve your customer rewards and experiences while boosting your company revenue. Our Ello solutions can help your business acquire, engage and retain your customer base. We manage loyalty and rewards platforms for some of the UK’s biggest brands, and with over 18 years behind us, we’ve learnt a thing or two. We don’t believe in cookie-cutter loyalty schemes. Instead, we work to design a solution tailored to your brand and customer interactions. Putting our seamless technology to work, our bespoke solutions help you recognise and reward your customers to achieve strong engagement and long-lasting loyalty. Not only do we work with reward partners that people want, but we also create mutually beneficial relationships with our partners - that’s why we can continue to provide an exciting range of dining rewards, entertainment benefits and more for your customer and company reward schemes.
Are you looking to retain and reward your employees as well as entice new recruits? Well, whether they’re self-professed foodies, caffeine lovers, film fanatics or thrill seekers - our always-on lifestyle-focused employee benefits help your employees save money on the things they love. Our tastecard and Gourmet Society memberships dish out 2 for 1 meals of 25% off the total bill at thousands of independent restaurants and best-loved chains, including Prezzo, Pizza Hut, Beefeater, Krispy Kreme and Café Rouge. That’s not all; they also offer tons of exclusive discounts, including cinema ticket discounts, up to 50% off attractions and up to 20% off retail. Who doesn’t love a coffee on the way into work? So, why not consider offering your employees discounts on hot drinks across the UK? With a Coffee Club membership, they can grab 25% off hot drinks at thousands of cafés and coffee shops, including Caffè Nero.
Building customer loyalty and engagement can be tricky, but that’s why we designed a novel customer-centric marketing approach. We drill into our data to unlock the full potential of your customers' interactions. We analyse every point of customer behaviour, including existing communications processes and technology. We reveal hidden insights, reduce costs, boost engagement and deliver improved lifetime value. The same approach won't suit every business. That's why we tackle each brief individually, bringing together our specialist teams to meet your specific needs.
Our passionate data experts analyse customer data to predict future behaviours. They don’t just provide our clients with a generalised summary, however. They dig deep to unearth the bespoke intelligence that our clients will truly benefit from. Many of our clients can then use this intel to build niche communities of loyal customers. We understand that the key to creating a successful brand is identifying and focusing on specific groups of people, each with the same needs and interests. The key is to discover a niche audience that connects with your brand: You might want to find a tribe of die-hard fell-runners who love to run in extreme conditions or a field full of green-fingered gardeners passionate about rearing the best turnips. In either case, we’ll deliver the insight that secures your niche audience via our personalised data-first approach.
It's always good to have someone to count on; that’s why our client services team are always there for you. From brief and ideation to delivery and reporting, your dedicated client services manager will support you in developing your loyalty solution. Not only will they oversee a successful product launch, but they'll continue to deliver a helping hand throughout our relationship. Just think of us as an extension of your business.
Expertise only exists when actual experts are behind a brand. Our friendly faces are the heart and soul of our business. Bubbling with fresh ideas, proven skills and individual approaches they're the life-blood of Ello.
